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Our purpose is to enable those with health and social needs to remain in their own homes and enjoy the greatest independence and quality of life achievable for them. By provision of home care services we will help prevent admission to residential care and facilitate discharge from hospital inpatient care.
We aim to provide a high quality service, with care individualised to each service user’s needs. We will endeavour to ensure support is available to perform those activities contributing to health (or to peaceful death) that they would perform unaided if having the necessary strength, ability and opportunity.
Our care approach will be that of enablement and the promotion of independence and we will see all service users first and foremost as individual people – with all their skills, experiences, knowledge, characteristics and personality that makes them who they are. We will aim to assist each person to achieve as close as possible the life they wish.
We pledge to provide high quality, individualised care, in line with the Health and Social Care Standards: my support, my life. The principles of Dignity and Respect, Compassion, Be Included, Responsive Support and Wellbeing are central to all we do.
We will seek feedback both formally and informally from service users and their families to ensure we meet these standards or make improvements where necessary.
We will also engage with the Care Inspectorate to ensure we uphold the best standards of care we can. Carers will be employed on the basis of their attitudes and values in addition to skills and experience. Eilean Dubh Home Care is committed to achieving the Health and Social Care standards.
The Eilean Dubh Home Care vision is to be the most service user centric home care provider in the Highlands and to build an organisation with which adults with support needs can engage with confidence. The health and wellbeing of our service users is our primary concern, which is reflected in our values of support, respect, compassion, enablement, empowerment, and team work.
We will be pragmatic in our actions and ensure existing networks are utilised and strengthened for the service user’s benefit.
We aim to enable those with health and social needs to remain in their own homes and enjoy the greatest independence and quality of life achievable for them. By providing home care services we will help prevent admission to residential care and facilitate discharge from hospital inpatient care.